Compliance and Governance Assurance with Better Change.
Our team of experts can support you in achieving your compliance and governance goals, providing assurance in audits and operational excellence.
Where is your organisation on the Compliance and Governance Cycle?
Better Change recognise the key areas of compliance and governance that, when working together support your organisation in achieving your strategic goals through an assured an competent workforce.
Strategic Consulting from Better Change helps you identify opportunities to develop as well as assurance in areas performing well.
How Better Change can support you
Establishment or assessment of a governance and management framework to set out roles, accountabilities, responsibilities, authority limits, decision making roles and rules, degrees of autonomy, assurance needs, reporting structures.
Identify key business risks for compliance, who will be accountable for each risk area, processes for assessing risk and how these will be monitored and reported on.
Design and create new policies required.
Conduct a gap analysis of existing regulations to ensure that the operator’s policies are up to date and effective.
Create a monitoring programme to ensure that policies are reviewed periodicially and updated when new regulation is introduced.
Work with the operator to create effective and easy to understand, step by step procedures to ensure that policies are implemented correctly.
Effective messaging and signposting to customers on literature and/or website
Create a new training policy and/or framework or review an existing training policy and/or framework to assess if all employees are trained at the appropriate level and on the relevant subjects relating to their role
Create a plan to address any training gaps identified
Deliver e-learning and/or workshops on any training gaps identified in understanding of policy and/or procedures
Create an evaluation model to demonstrate effectiveness of training
Design and help implement KPI models with RAG ratings to inform the business of their position in relation to key compliance risks
Undertake qualitative monitoring on customer interactions to ascertain the quality of the interactions being undertaken and the evaluation and recording of the interactions.
Design and implement a qualitative monitoring framework
We can help get the necessary internal reporting in place as well as any regulatory reporting.
We can also help you develop reports to understand the impact and effectiveness of your compliance programme
If you have received an action plan from a regulator, we can help develop a plan for the required action and help with the implementation, as well as any necessary follow up and monitoring to ensure effectiveness.
If you’re facing an upcoming Gambling Commission assessment, we can help ensure your processes and records are ready, compliant, and evidence-based and your PML holders and other employees feel prepared for the assessment.
Get in touch and find out how Better Change can supercharge your business.
However beautiful the strategy, you should occasionally look at the results..